Customer Support Automation
Customer Support Ticket Router
Intelligently route support tickets to the right team based on content analysis and priority.
Trigger
Zendesk event
Steps
6
Apps
3
Setup
~5 min
Apps this automation connects
ZendeskOpenAISlack
How it works
- 1Zendesk event
- 2OpenAI call
- 3Conditional branch
- 4Zendesk
- 5Zendesk
- 6Slack
Unlike single-step automation tools, Samsarix runs this workflow through coordination-aware AI agents that adapt at each step — analyzing intent, branching on real conditions, and recovering from failures automatically. Import it as a spiral and customize any step.