Customer Support Automation
Support Ticket Escalation
Auto-escalate support tickets older than 24 hours: notify manager, create PagerDuty incident, update ticket priority.
Trigger
Scheduled trigger
Steps
6
Apps
3
Setup
~5 min
Apps this automation connects
ZendeskPagerDutySlack
How it works
- 1Scheduled trigger
- 2Zendesk
- 3Loop
- 4Pagerduty
- 5Slack Webhook
- 6Zendesk
Unlike single-step automation tools, Samsarix runs this workflow through coordination-aware AI agents that adapt at each step — analyzing intent, branching on real conditions, and recovering from failures automatically. Import it as a spiral and customize any step.